Have a question?

For anything from studio details to bookings and memberships, explore our FAQs below or get in touch with the team.
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LED virtual production studio featuring a fully customisable LED wall for virtual production environments, graphics, media playback and professional film production.

Frequently Asked Questions

Haven't found what you're looking for? We're here to help.

Can anyone book UPL Studios?

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Yes. Our studios are open to everyone, whether you're an individual creator, freelancer, agency or business. Just create an account and book online. In rare cases, we may decline a booking if it breaches our terms or isn't suitable for the space.

Can I visit before booking?

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Yes. You can book a tour to view a specific studio or see the wider space. If you choose a full tour, some studios may be in use and unavailable to enter, so book an individual studio viewing if there's one you definitely want to see.

What's included with my booking?

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Your booking includes exclusive use of your chosen studio for the time you've reserved, along with access to our shared client lounge, kitchen, Wi-Fi and Hair & Makeup Room. Each studio has its own included facilities and equipment, which are listed on the relevant studio page.

Can I bring my own equipment or crew?

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Yes. You can bring your own equipment, team and clients where appropriate for the studio you've booked. Each space has a published working capacity, so check the studio page before booking or speak to us if you're planning a larger setup.

Can you help with filming or editing?

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Absolutely. You can book the studios self-service or add the support you need. That could be a photographer, camera or studio operator, editing, pre-production, or a complete production delivered from start to finish.

How do cancellations and rescheduling work?

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Bookings cancelled more than 30 days before the session receive a full refund. Cancellations made between 8 and 30 days before the booking receive a 50% refund, while cancellations made within 7 days are non-refundable.

Rescheduling requests made more than 7 days before the booking are free of charge. Later changes depend on availability and may include an administration fee.

Where are you located?

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We're based at 1 Wells Street, Chelmsford, just a 30-second walk from Chelmsford Station, so we're less than 30 minutes from London Liverpool Street by train.

If you're driving, you'll find long-stay parking at Townfield Street Car Park, with West End Car Park just around the corner for shorter visits.

Can I arrive early or finish early?

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You're welcome to arrive a few minutes early and use the client lounge where space allows, but access to your studio begins at your booked start time. If you finish early, the remaining time can't be refunded or credited because the studio has been reserved exclusively for you.

How should I use the shared spaces?

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The lounge, kitchen and Hair & Makeup Room are shared by everyone using the studios. Please keep your belongings neatly inside your booked studio wherever possible, use only the space you need and keep noise down throughout the building. It's a recording environment, so being considerate helps every client have a comfortable session.

How do I book a studio?

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Choose the studio that suits your project, select a date and time, then complete your booking online. You'll create an account during checkout, making it easy to manage bookings, access invoices and view everything in one place.

Do I need production experience?

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Not at all. Every studio can be booked self-service, and we've designed the spaces to be straightforward to use. If you'd prefer an extra pair of hands, we can provide anything from a studio operator to full production support.

Do you offer memberships?

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Yes. Membership rewards clients who use the studios regularly. Your membership level is based on how much you spent with us the previous month, and the matching tier discount is then applied throughout the following month.

How do memberships work?

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Membership is based on how much you spend with us. Once your monthly spend reaches one of our membership thresholds, you'll unlock the matching member pricing for the following month. As long as you continue to meet that spending level, you'll keep those benefits.

How do I become a member?

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There's nothing separate to sign up for. Once your monthly spend reaches one of our membership thresholds, you'll automatically qualify for member pricing the following month.

How are membership levels calculated?

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At the end of each month, we'll total your eligible spend with us. The membership tier you reach determines the discount available on bookings made during the following month.

What happens if my spending changes?

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Your membership level is reviewed each month using your previous month's spend. If you spend more, you may move into a higher tier. If your spend drops below a threshold, your level will adjust for the following month.

Do I need to commit to a membership?

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No. There's no subscription or fixed-term commitment. You become a member by reaching a monthly spending threshold, then keep the benefits for as long as your spending continues to qualify.

Can anyone become a member?

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Yes. Individuals, creators, freelancers, agencies and businesses can all qualify. Your membership level is based only on your eligible monthly spend.

Can non-members still book?

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Absolutely. Anyone can book our studios at the standard rates. Membership simply rewards regular clients with better pricing once they reach a monthly spending threshold.

Do members book differently?

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No. Members use the same online booking system as everyone else. Once you've qualified, your member pricing will be applied to your account for the following month.

Which membership is right for me?

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There's nothing to choose in advance. Your membership tier is based on how much you spent with us during the previous month, so you'll automatically receive the level that matches your usage.

How do member discounts work?

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Membership discounts apply to studio hire and equipment hire, and are automatically applied during checkout.

Additional services, including studio operators and editing, are charged at our standard rates and can be added to any booking.

What is Studio 1 best suited for?

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Studio 1 is our dedicated photography studio, designed for fashion, beauty, product photography, e-commerce, UGC and social media content. Whether you're creating on your phone or using your own photography equipment, it's a flexible space that adapts to your shoot.

What's included with Studio 1?

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Studio 1 includes a full-height infinity cove, roller backdrop system, lighting grid and changing area, along with access to our shared Hair & Makeup Room, client lounge and kitchen. Bring your own photography equipment or hire additional kit from us to create the setup you need.

Can I bring my own equipment?

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Absolutely. You're welcome to bring your own photography equipment and accessories. Whether you're creating content on your phone or shooting with your own camera, Studio 1 gives you the flexibility to work the way you want.

Can I hire additional equipment?

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Yes. We offer a range of photography equipment and accessories to hire. If there's something specific you need, let us know before your booking and we'll confirm what's available.

Can I create content on my phone?

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Absolutely. Studio 1 is a popular choice for creators producing content for Instagram, TikTok and other social platforms. The space gives you a professional setting while keeping the setup as simple as you need it to be.

How many people can use Studio 1?

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Studio 1 has a published working capacity of up to six people. If you're planning something larger, get in touch before booking so we can recommend the most suitable space.

Is the Hair & Makeup Room available?

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Yes. Your booking includes access to our shared Hair & Makeup Room, whether you're doing your own preparation or working with a hair and makeup artist. Please keep your belongings neatly within the station you're using and remember that the room may be shared with other clients.

Can you support my production?

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Absolutely. You can book Studio 1 self-service or add the support you need. Whether you'd like help setting up, a photographer, editing or full production support, we'll tailor the service around your shoot.

What equipment is included?

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Studio 2 comes fully set up and ready to record. It includes three cameras, up to four microphones, professional lighting and everything needed to capture your podcast. Just walk in, press record and focus on the conversation.

How does recording work?

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Studio 2 is designed for simple self-service recording. At the start of your session, press one button to begin recording across the full system. When you've finished, we'll transfer the recordings to your SSD, or you can choose our cloud transfer option and receive them afterwards.

Do I need to bring anything?

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If you'd like to take your recordings away on the day, bring an SSD with a minimum read and write speed of 1,000 MB/s. If you don't have a suitable drive, you can add our cloud transfer option instead.

How many people can use Studio 2?

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Up to four people can record comfortably at the same time. There's also seating at the back for guests or your team, giving Studio 2 a maximum working capacity of six people.

Can you support my production?

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Absolutely. Studio 2 is designed for self-service use, but you can add a Studio Operator to monitor the recording throughout your session. We also offer editing and additional production support if you'd like us to take care of the episode after recording.

How are my recordings delivered?

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If you've brought a suitable SSD, we'll transfer your recordings at the end of the session. Transfer time depends on how much you've recorded, so allow roughly 30 minutes before leaving, although longer sessions may take more time.

Alternatively, choose our cloud transfer option and we'll usually send a WeTransfer link within 48 hours. The link will remain available for 90 days.

Can I record multiple episodes?

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Absolutely. You can start and stop recording as often as you like during your booking, making it easy to batch several episodes in one session.

Is Studio 2 only for podcasts?

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No. While it's purpose-built for podcasts, it also works well for interviews, vodcasts, broadcast webinars, online courses and other seated multi-camera productions.

What is Studio 3 best suited for?

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Studio 3 is our LED virtual production studio, designed for branded content, interviews, product launches, music videos and other productions that need a flexible digital backdrop. The LED wall lets you move quickly between graphics, video and virtual environments.

What's included with Studio 3?

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Studio 3 includes our 4.5m x 2.5m LED wall, overhead lighting grid and access to our shared Hair & Makeup Room, client lounge and kitchen. You can bring the cameras and equipment your production needs or arrange additional kit and support through us.

What can I display on the LED wall?

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The LED wall can show branded graphics, presentation slides, video playback, digital sets and Unreal Engine virtual environments. We can help you choose the right approach based on the look and complexity of your production.

Do I need virtual production experience?

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Not at all. Studio 3 is designed to be easy to use, even if it’s your first time working with an LED wall. Our media server is already configured, making it quick and simple to display images, videos and branded graphics.

If you’re planning a more advanced virtual production using Unreal Engine or custom 3D environments, we can provide production support or work alongside your own experienced team.

Can I bring my own equipment?

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Absolutely. You're welcome to bring the cameras, lenses, lighting and other production equipment you need. The LED wall and overhead lighting grid are already installed, giving you the core infrastructure to build around.

How many people can use Studio 3?

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Studio 3 has a published working capacity of up to ten people. If you're planning a larger or more complex production, speak to us before booking so we can review the setup with you.

What's the minimum booking?

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Studio 3 is available as either a half-day booking of 5 hours or a full-day booking of 10 hours. This gives you enough time to prepare the space, set up your production and make proper use of the LED wall.

Can you support my production?

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Absolutely. We can help with pre-production, LED wall content, studio operation, filming, equipment and post-production. You can use the studio independently or ask us to support as much of the project as you need.

What's included in the Hair & Makeup Room?

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The Hair & Makeup Room includes three styling stations with illuminated mirrors, daylight-style and overhead lighting, a clothing rail, garment steamer, two double sockets across the makeup bar and seating at the back. You can use it to do your own hair and makeup or work with a professional artist.

Do I need to reserve a styling station?

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Access is included with every studio booking, but the Hair & Makeup Room is shared and a station isn't automatically guaranteed. If you need a dedicated station, reserve one in advance.

How many people can use the room?

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There are three styling stations, so up to three people can prepare at the same time. Please keep clothing, bags and products neatly within the space you're using so the rest of the room remains available to other clients.

Can I book the Hair & Makeup Room on its own?

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The room is mainly available alongside a studio booking. Exclusive or standalone use may be possible by arrangement, so get in touch with your requirements.

Can I film or take photos in the room?

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Yes. You're welcome to capture behind-the-scenes content while getting ready, provided you don't disrupt anyone else using the room or the recording environment elsewhere in the studios.

Are food and drinks allowed?

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Food isn't allowed in the Hair & Makeup Room. Drinks are fine in suitable containers, and we ask that you leave your station clean and ready for the next person.